If you have trouble receiving emails, then this is the area you need to check.Īlso, click on the Advanced tab to get more detailed Incoming Mail Server Settings. Under Incoming Mail Server, you will see settings for receiving emails. To check the configuration open Settings app on iPhone and tap on Passwords & Accounts, find and tap on the Comcast account (it may have a different name on your iPhone). If you get error message, such as “ does not support password authentication”, check the Mail settings. Incorrect Mail App Settings on iPhoneīy far, the most common issue is incorrect settings in the Mail app on the iPhone. When my friend connected her phone to the home Wifi router, their usage dropped below 5GB, and he was finally able to drop an expensive plan. When I told him that this is not normal, he investigated the issue and found that he was using less than 1GB, and the rest was his wife.Īpparently, his wife turned off Wifi setting on her iPhone, and even at home, she used cellular connectivity. His family was using 20-30GB of the internet on their phones every month. I remember the story of my friend who was forced to pay for an unlimited internet account with this mobile service provider. If the browser cannot reach any web site, then you can temporarily turn off Wifi on the phone and use a cellular connection.Īnd don’t forget to turn the Wifi back internet comes back. Start Safari on the iPhone and try to open any web site, e.g.,. The right thing would be for the device to use cellular connectivity if there is no internet, but Apple computers don’t do this. In this case, the iPhone will connect to the Wifi router, find no internet, and will not be able to access anything, including emails. Sometimes, you may lose the internet, but the Wifi router is still working. There is, however, also the opposite issue. If it’s not, then you will only receive emails and will onlyīe able to send emails when the phone is connected to the Wifi. To check the configuration, go to the Settings app on the iPhone, tap on Cellular, scroll to Mail and check if it is enabled (the slider is green). Let the Mail app (or Xfinity Connect App) to use the cellular network. When you get home, it suddenly starts working? It is possible that you didn’t iPhone is Having Connectivity Issuesĭid you notice that you don’t get emails during the day, but But the chances are that they already know about the problem and their engineers are actively working on it.Īll you can do now is to keep checking if the mail server isīack periodically. In this case, there is nothing you can do except calling Comcast and notify them about the issue. If you see a 500 error on the screen, then the server is down. If you can access your emails through the browser app, then the server is working. The easiest way to tell if the Mail server is down is to try So, if the Mail server is down, you may still have TV, internet, and phone working fine. Services provided by big companies are usually distributed, meaning that if one service is down, it may not impact the rest of the bundle. In the end, the Xfinity customer service confirmed that the service was not available. There is a thread on their forums where users were reporting that Comcast email was not working on iPhones and other devices. 8 Reasons Why Comcast Email not Working On iPhone Comcast Server Is Downīelieve it or not, but sometimes even big companies like Comcast can have outages. Also, verify that the Third-Party Access Security option is enabled in the Xfinity portal. Use host and port 993 for incoming mail and with port 587 for outgoing mail. In general, Comcast email does not work on iPhone because of incorrect Mail app settings. These steps can help resolve issues with Comcast email on your iPhone.īelow I listed major issues with my Xfinity email on iPhone and ways to troubleshoot in case you need it. If Comcast email is not working on your iPhone, you can try the following troubleshooting steps: 1) Check your internet connection to ensure it is stable 2) Check the status of the Comcast server to ensure it is functioning properly 3) Reset the email settings on your iPhone and re-enter your account information 4) Contact Comcast Support for further assistance. Third Party Security Unchecked in Xfinity PortalĬomcast Email Not Working on Iphone.8 Reasons Why Comcast Email not Working On iPhone.
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